CANCELLATION, REFUNDS & EXCHANGES POLICY
We require a minimum of 48 hours’ notice if a cancellation is required. Notification made by email, phone call, text, WhatsApp or any other means of communication will be accepted subject to confirmation in writing.
We cannot accept a 24-hour cancellation as purchasing of components and preparation for the order will have already commenced by then, in which case payment will be required for the services rendered.
No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded or kept as credit for future orders.
Refunds or Exchanges requested for damaged products, or products not meeting your expectation will be handled on a case-by-case basis. You will need to notify us within 24 hours from the time the product was delivered/picked up. Photographic evidence may be required. We do not issue refunds for products that don’t bear our product resemblance, have a receipt of purchase and a licencing mechanism/product tag still attached from the manufacturer. Quality determination is solely at the discretion of Omega Limited trading as Zels.
